CultivateWP Support

We’re your long term creative partner.

We’re here for you long after your site has launched.

CultivateWP Support is very straightforward. Need something? Maybe a new block, or perhaps style revisions? Any kind of creative work? Just email us! We only invoice for actual time spent performing design/development work—that means no invoices for time spent answering questions or emails.

CultivateWP Standard Support plan

Our standard level of CultivateWP Support is included with every site we launch. If you need new creative work, just ask and we’ll add you to our support queue. We typically take anywhere from a few days to couple of weeks to perform the work, depending on complexity and scheduling. There’s no ongoing retainer and we only invoice for the time it takes to perform the work.

  • 👍 No retainer required: just shoot us an email if you need work on your site
  • 😱 No surprise invoices: we only invoice for actual work, not answering questions or emails
  • 🗓️ One monthly invoice: if we spend 30min or less in a month, you won’t get an invoice at all!

Standard hourly rate of $250/hr, billed in 15min increments, with invoices for time exceeding 30min issued at the end of the month.

CultivateWP Priority Support plan

If you want the ultimate peace of mind when it comes to creative theme support, look no further than Priority Support. For $250/month (billed yearly) you get:

  • 📥 Priority Inbox: all your emails are moved to the top of our support queue
  • ⌚️ 2 hours of monthly support included (a $500 monthly value); additional time billed hourly
  • 🎖️White Glove updates for all major WP versions included (a $1,000 annual value)

Like any technology support organization, we’re busiest when a major WordPress update is released. With CultivateWP Priority Support, you’ll be one of our very first clients to be served—no waiting for our support queue to clear out.

Standard hourly rate of $250/hr, billed in 15min increments, with invoices for time exceeding 2hrs issued at the end of the month.

Frequently Asked Questions

Do your support plans mean I don’t need other technical support?

Many of our clients use a tech support company like NerdPress or iMark Interactive. If that’s you, continue to reach out to them for your regular tech issues; they’ll escalate any theme-related issues to us.

We like to say “our support starts where theirs ends.” Tech support companies often include “Quick Support Requests” for theme tweaks requiring less than 15 minutes. CultivateWP Support fills the gap by resolving larger, more complex design updates and technical issues.

CultivateWP Support is here when you have creative needs: adding a new block or feature, modifying or redesigning an existing block, changing your recipe/how-to card layout, changing colors/fonts/spacing, redesigning your post-header/site-header/footer, or correcting a breaking change due to a WordPress or plugin update.

What exactly is a “priority inbox”?

Priority Inbox is a feature of our CultivteWP Priority Support plan. We receive multiple support requests daily. We’re usually able to work through them in just a few days, but complex requests sometimes take a week or two. When a major WordPress updated is released, we often get backed up several weeks as support requests multiply.

With Priority Inbox, all your emails are moved to the top of our support queue and addressed before our Standard Support emails. That means we’ll answer your questions first and we’ll assign your work to our team before Standard Support requests that come in around the same time.

What is the “white glove update”?

When it comes to major WordPress point releases you might consider reaching out to us for a White Glove Update. Since the introduction of the Gutenberg block editor, WordPress changes can be rather dramatic as new features and functionality are added. In those cases it makes sense to have your theme creator test and fix any breaking changes to the theme itself. With our White Glove Update service, we’ll copy your site to staging, run the updates, and correct any breaking changes to the theme.

Prior to a major WordPress release, our team tests the beta version to identify potential breaking changes and new features. We document our findings on our WordPress Updates page and email our clients, so you’ll know ahead of time if we think this WordPress release is safe to update yourself, or if we recommend a white glove update.

Standard Support plan: if you request a White Glove Update, we’ll schedule it after we’ve completed all the Priority Support White Glove Updates, and will invoice you at the end of the month for time spent performing actual work. Most sites require 1-2 hours of work ($250 – 500), but since every site is unique, as well as every major WordPress update, we don’t have a flat-rate for this service. There are typically two major point releases annually.

Priority Support plan: We’ll automatically schedule a white glove update for you after every major WordPress update. You will not be invoiced separately as White Glove Updates are included in our Priority Support plan.

What other support services do you offer?

A common support request is a Secondary Site Launch. If you have another blog and a Pro or VIP theme, we can make a new theme using your existing theme as a starting point, then set it up on staging and deploy it to your secondary site. We have one client with 5 sites, all running the exact same theme but with different logos and colors!

It’s effectively Cultivate Go but with your own custom theme. We customize your theme with your secondary site’s logo, brand colors, and typography, and then we migrate your content, fix your technical issues, and launch your site in just 1 week and for only $2,500 (half the price of Cultivate Go).

As an example, you may use Cultivate Pro ($16k) for your primary site, and then spend an additional $2.5k for your secondary site—and you end up with two sites with the exact same features & functionality for a total of $18.5k. Our Secondary Site Launch is a great way to lower the overall cost of multiple sites and deploy the same back-end so your editors use the same technology between both sites.

How much does CultivateWP Support cost?

Standard support has no ongoing retainer, so you only pay for what you need. Our standard hourly rate is $250/hr, billed in 15min increments, and we send out invoices at the end of the month for actual time spent performing work you requested. If you request nothing, or if your requests are simple and take us less than 30 minutes for the month, we simply won’t issue an invoice.

Priority support is $3,000/yr. Priority Support includes up to 2 hours of support each month, which is about what most clients have historically asked for on average. If you exceed the included 2 hours, we will send you an invoice at the end of the month for actual time spent in excess of 2 hours performing work you requested at our standard hourly rate. If your requests don’t exceed 2 hours, we simply won’t issue an invoice.